Information Technology Support Specialist

Key Responsibilities

• Deliver timely, reliable IT support across hardware and software environments.
• Serve as a primary point of contact for end users, providing in-person support as needed.
• Deploy, support, and maintain end-user and office technology, including computers, printers, mobile devices, AV systems, and related infrastructure.
• Resolve Tier 2 and escalated technical issues independently.
• Document incidents, requests, and resolutions accurately in Service Now.
• Create and maintain clear, reusable knowledge base articles.
• Support adoption and effective use of approved applications and tools.
• Maintain accurate asset and inventory records in the asset management system.
• Provide after-hours or extended support when required by the business.
• Manage priorities effectively in a fast-paced environment.
• Follow all firm policies, standards, and IT procedures.
• Contribute to IT projects and ongoing initiatives as assigned.

• Bachelor’s degree in a related technical field preferred.
• Minimum 5+ years of relevant technical support experience.
• Experience providing IS support within a legal or professional services environment.
• Hands-on support experience across Windows 11, macOS, and iOS environments.
• Strong experience supporting Microsoft Office, Exchange, and SCCM.

• Strong verbal, written, and interpersonal communication skills.
• Demonstrated commitment to high-quality customer service.
• Advanced hands-on experience supporting computer hardware, printers, mobile devices, and audio-visual technologies.
• Experience resolving high-impact or critical incidents affecting senior-level stakeholders.
• Ability to build trust, collaborate cross-functionally, and engage effectively at all levels.
• Calm, methodical approach in high-urgency situations.
• Flexibility to support evolving business needs and schedules.
• Physically able to lift and move equipment.
• Willingness to work overtime as required.
• Salary Range: $90,000 – $110,000 annually, commensurate with experience and qualifications.
• Comprehensive benefits package including healthcare, retirement plans, paid time off, parental leave, life insurance, flexible spending accounts, and discretionary performance-based bonuses.