Technical Support Specialist - Product Solutions

Overview

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission critical applications in harsh environments from underground tunnels to high altitude balloons.

Silvus Stream Caster radios are adopted by customers worldwide, including the U.S. Departments of Defense, international, federal, state and local agencies, as well as major events and unmanned systems manufacturers.

Silvus is seeking a Technical Support Specialist who will report to the Director of Production Solutions. This role provides administrative and coordination support to Silvus’ Product Solutions team, working closely with Sales, Marketing, Engineering, Research & Development, Product Support, and Production.

This position is based at Silvus Technologies’ headquarters in West Los Angeles, CA, and is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays.

• Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc.
• Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed.
• Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members.
• Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats.
• Support maintaining/updating our product catalog in partnership with the marketing team.
• Coordinate end-of-line product tracking internally and related product communications with sales and other departments.
• Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution.
• Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary.

• A minimum of an Associate's degree is required.
• At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field.
• Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines.
• Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint).
• Excellent and effective oral and written communication.
• Possess keen attention to detail, with the ability to be accurate, flexible, and reliable.
• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check.

• Bachelor’s degree in a technical or science-related field.
• Demonstrated critical thinking, initiative, and problem-solving capabilities.
• Accurately follow instructions with the ability to improvise in even the most ambiguous situations.

• Trade shows.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• While performing the duties of this job, the employee is required to do the following:
  • Lift equipment up to 20 lbs.
  • Perform bending and reaching movements to place items on lower and higher shelves.
  • Kneeling or squatting to access lower shelves.
  • Walking/Moving in the labs.

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications.

CA Pay Range

$27 - $30 USD

Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.