Senior Customer Success Manager

Employer Industry: Legal Technology

• Salary up to $228,800
• Flexibility to work remotely and manage personal and professional responsibilities
• Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
• Opportunities for career development and growth through continuous learning programs
• Work for a globally recognized company committed to inclusion and social impact
• Be part of a mission-driven organization that helps uphold justice and transparency

• Act as a trusted advisor to senior executives, understanding their goals and providing strategic guidance
• Develop and implement customer success plans to drive value from legal AI solutions
• Collaborate with customers to identify challenges and design tailored workflows
• Lead executive business reviews to capture value delivered and develop roadmaps for success
• Advocate for customer needs by sharing feedback with internal teams to influence future enhancements

• Experience in Customer Success, Consulting in legal technology, or Account Management with legal tech organizations
• Legal education (Juris Doctor) or substantial experience with legal technology and large law firms
• Strong interpersonal and communication skills for building trusted relationships
• Proactive, customer‑centric mindset with a focus on delivering measurable outcomes
• Collaboration experience with cross‑functional teams to achieve mutual goals

• Familiarity with legal technology or AI‑driven platforms and a willingness to stay updated on advancements
• Proven ability to act as a strategic advisor to customers

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