Chargeback Specialist

Overview

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events — from concerts and festivals to sports and theater — at iconic venues worldwide. Since our founding in 2011, we have pushed the industry forward and continuously improved experiences for fans, making it easier to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We are passionate about improving the fan experience and providing game-changing solutions for our clients. We are always looking for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best in technology and entertainment.

AXS is seeking a detail-oriented Chargeback Specialist I to join our team in Los Angeles, CA. This role is responsible for researching customer payment disputes and responding to those that are fraudulent or fall outside the company s or card network s refund policies.

• Research and respond to customer payment disputes (chargebacks) using data from internal order processing systems, payment data, and 3rd party risk analysis software.
• Monitor daily chargeback order queues to ensure timely resolution and maintain organized workflows.
• Maintain chargeback KPI s (dispute metrics by reason code and business unit).
• Communicate orders canceled as a result of a dispute to the relevant parties.
• Assist in building new processes and procedures to improve chargeback workflow and improve chargeback win rates.

• 1-2 years of prior experience working with chargeback queues in a card-not-present or digital goods electronic payment environment OR experience in the ticketing industry.
• Familiarity with the card brand dispute management process, coding, and gathering of supporting evidence.
• Well organized and enjoys thinking about process and how to improve it.
• Team player with the ability to work collaboratively and cooperatively with others.
• Comfortable with technology and able to learn new systems and software quickly.
• Familiarity with Excel.
• Previous experience with customer payment disputes (chargebacks).

$18.50- $23/ hour

This position is not eligible for a bonus under the current bonus plan requirements.

Full-time:
We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full-time employees are eligible for these benefits on the first day of employment.

Employer does not offer work visa sponsorship for this position.

• Extraordinary People - we re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min team interview
• Stage 4: 30-min final interview

Note:

This schedule may be subject to change.

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, AXS employs more than 900 professionals in multiple locations worldwide. In each location you ll find a team of dedicated, diverse employees who create groundbreaking products and services in a fun, fast-paced environment.

For more information about our culture and values, visit:

For more than 20 years, AEG has played a pivotal…