Strategic Implementation Manager

Overview

Job Description
As a Strategic Implementation Manager, you'll play a critical role in delivering high-impact deployments for private equity (PE)-backed contractor groups and their affiliated operating companies. This role sits at the intersection of implementation, consulting, and relationship management. You will manage the onboarding process across complex organizational structures involving multiple stakeholders, from field operators to C-level executives, ensuring successful go-lives and maximizing customer adoption and satisfaction.

This is a unique opportunity for someone with a background in SaaS implementation, ERP, or accounting systems, and a strong understanding of service and construction workflows, particularly within PE-backed environments.

• Lead complex implementations across multiple operating companies under PE holding structures and other multi-location strategic accounts.
• Serve as a trusted advisor to field operations and finance stakeholders, translating business processes into optimized Build Ops workflows.
• Manage 8–10 concurrent implementation projects, typically lasting 3–6 months each.
• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
• Own stakeholder communication, surface blockers, manage expectations, and ensure alignment across diverse business units and decision-makers.
• Perform data mapping and migration activities, including Excel transformations.
• Contribute to continuous improvement of implementation processes, especially within the Strategic segment, by identifying patterns, gaps, and scalable best practices.

• We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our customer implementations.
• Travel targets up to 50% during busy periods throughout the US and Canada.

• 3+ years of B2B SaaS implementation experience, ideally with exposure to complex, multi-entity deployments.
• Industry experience or familiarity with construction, field services, or ERP/accounting platforms.
• Strong understanding of project accounting workflows.
• Comfort engaging with both tactical users and strategic stakeholders.
• Proficiency in Excel and general data migration practices.
• Exceptional written and verbal communication skills; ability to navigate ambiguity, and drive consensus.
• Experience working with private equity stakeholders or enterprise clients is a major plus.
• Proficient in Microsoft Office Tool Suite.

• Salesforce, JIRA, GUIDEcx, Slack, Confluence
• Accounting integrations:
  Quick Books, Sage, Netsuite
• Familiarity with project tracking and UAT processes

• $100,000 - $140,000 base salary range + annual bonus + meaningful equity

• Generous equity grant, become an owner in our company!
• Macbook computer provided
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

Join Build Ops, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round, backed by industry-leading investors. Our latest investors join our team of industry heavyweights and are fueling our growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and deliver exceptional service.