Delivery Manager

Overview

What You Will Do. You will be responsible for ensuring our partners have a smooth experience while implementing our products and solutions, guaranteeing high-quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will deepen your knowledge of the e-commerce and payments industry, as well as the underlying system and vendor landscape. Your insights will be invaluable in providing feedback on Klarna’s products.

As part of the Delivery/Implementation team, you will:

• Support the management of multiple partners and concurrent projects.
• Maintain integrations and troubleshoot issues, providing operational support as needed.
• Collaborate with other internal teams to define the overall solution and scope of partner integrations.
• Drive priorities for the development team aligned with solution design and scope.
• Understand Klarna products’ architecture and design to support successful integrations.
• Ensure Klarna quality standards are exceeded for partner integrations.
• Manage reported issues and coordinate their resolution.
• Set standards and processes for best practices in partner integrations.
• Provide internal training, documentation, and knowledge sharing on partner systems and integrations.
• Communicate with our distribution partners via messaging, phone, video call, email, and on-site during workshops and demos.
• Use Klarna tools to communicate and coordinate across various teams.

• 3+ years of software solutioning or system integration experience.
• Proven track record of building solutions and achieving goals with a structured and analytical approach.
• Excellent written and verbal communication skills.
• Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.
• Self-motivated individual who takes ownership and drives solutions.

• Exceptional listening and communication skills for different audiences.
• Ability to handle client situations confidently and humbly based on facts.
• Genuine curiosity and strong technical understanding.
• Passion for solving problems.

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law.

We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact

In accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.