Quantitative UX Researcher, Product Policy

Quantitative UX Researcher, Product Policy

The Product Policy team is responsible for the development, implementation, enforcement, and communication of the policies that govern the use of OpenAI’s services, including ChatGPT, GPTs, the GPT Store, and the OpenAI API. The team is instrumental in developing policy frameworks and strategic priorities that enable both innovative and responsible use of AI so that our groundbreaking technologies truly benefit all people in pursuit of our mission.

As a Quantitative UXR and early member of the Measurement team within Product Policy, you will help ensure a data-driven policy development culture  will leverage data on user expectations and behavior to define short- and long-term policy priorities, analyze trade-offs, and define “north star” metrics that measure the success of our policies and enforcement efforts.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

Embed as a member of the Product Policy team, applying insights about users to the full lifecycle of policy development, implementation, and enforcement

Collaborate cross-functionally across the organization, including with Safety Systems, Intel & Investigations, and Global Affairs, to coordinate research and insights

Establish a user-centric policy development culture by driving the definition, tracking, and operationalization of policy-success metrics

Develop and socialize analyses and reports that enable the team and company to answer policy-related data questions

7+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a founding user experience researcher or research scientist

Strategic insights that extend beyond the paradigm of statistical significance testing

An interest in user behavior and identifying optimized approaches to hard problems

Excellent communication skills, with the ability to engage product managers, engineers, researchers, and executives alike

A background in social science, economics, psychology, developmental psychology, and/or cognitive neuroscience

Familiarity with major AI policy questions facing the company and the world

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage;

return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.