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HelpDesk/Support Technical Support IT Support Desktop Support

Service Desk Lead: End-User Tech Champion

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Keck Medicine of USC
Full Time position
Listed on 2026-01-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A healthcare institution is seeking a Service Desk Agent Lead to oversee a team handling user support and troubleshooting for IT systems. This role requires extensive experience in desktop support and a strong command of help desk processes. Responsibilities include leading technicians, ensuring excellent customer service, and resolving technical issues efficiently. Candidates should possess a high school diploma and experience in a service desk environment, with a focus on continuous improvement in support processes.
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