Junior IT User Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Junior IT User Support Specialist located in our Los Angeles office.

This role is based in our Los Angeles office, on an in-office basis. This role reports to the IT User Support Manager.

The function of the Junior IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The Junior IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager, Senior IT Manager and the Business Director.

Candidate should be willing to work flexible hours including overtime and travel to other offices as needed.

• Supports computer hardware and software, and maintains computer hardware asset inventory
• Assists with system setups, breakdowns, and office moves
• Supports Conference Room Services with video conferencing, AV setups, and take-downs
• Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
• Supports telephone and voicemail systems
• Tracks user support requests and system failures
• Escalates more complex issues to advanced support service teams and communicates with end user
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performs preventative and routine maintenance
• Procures miscellaneous technology supplies
• Coordinates with IT vendors and other departments
• Works with core IT teams on implementation and support of technology rollouts and projects
• Recognizes and makes recommendations for training where opportunities exist to address common support issues

• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
• Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve issues or suggest alternative solutions
• Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment

• Bachelor’s degree in computer science, information technology, or related field preferred
• 1-3 years’ experience providing technology support in a professional office environment
• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals preferred
• Experience with networking devices, cabling, and associated troubleshooting preferred
• Prior use of a trouble ticket tracking system preferred

• Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
• Extensive experience with the Microsoft O365 Pro Plus Suite with a focus on Outlook, Word, Excel, and Power Point
• Experience troubleshooting and supporting iOS and Android mobile devices with a focus on Intune and Microsoft Outlook mobile email delivery and archiving system
• Experience with remote access such as Citrix, VPN, and Remote Desktop
• Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment

The Expected Pay Range For This Position Is $26.19 to $33.36 per hour. Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.

Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, we will consider qualified applicants with arrest or conviction records for employment.

GT is an EEO employer with an…