Director, Information Technology Business Operations

Select how often (in days) to receive an alert:

Job Category:
Management/Executive

Department: IT Executive Administration

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range: $ (Min.) - $ (Mid.) - $ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Director, Information Technology (IT) Business Operations is responsible for governing and coordinating enterprise IT operational processes that ensure controlled, predictable, and high-quality delivery of technology releases into production. This position serves as the centralized authority for release management, change governance, financial tracking, and cross-functional operational coordination across all technology platforms and business verticals.

This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Develops strategic plans, drives change, and influences critical business outcomes.

Oversees operations, ensuring efficiency and effectiveness.

Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Manages budgets and resources effectively.

Conducts strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Oversees the IT business operations financial tracking, actuals, and variance analysis. Manages budgets and resources effectively.

Leads the IT portfolio management function, ensuring visibility into project status, risks, and dependencies. Establishes program governance and ensure consistent delivery practices across teams. Drives prioritization frameworks to balance innovation, maintenance, and regulatory needs.

Leads IT operational strategy to align technology capabilities with enterprise priorities. Leads and oversee enterprise Release Management for all technology solutions deploying to production.

Facilitates and responsible for the Change Advisory Board (CAB), ensuring risk assessment, dependency management, and stakeholder alignment for all changes.

Identifies and actualizes enhancements to support company vision. Define and enforce production readiness criteria for all releases, including documentation, support models, and monitoring requirements.

Establishes governance frameworks for budgeting, portfolio management, vendor oversight, and performance reporting. Serves as the escalation point for vendor-related issues impacting releases or production stability.

Develops and maintains relationships with key stakeholders. Collaborate with cross-functional management teams.

Performs other duties as assigned

Bachelor's Degree in Information Technology or Related Field

In lieu of degree, equivalent education and/or experience may be considered.

Master's Degree

Required:

At least 8 years of experience in technology and/or enterprise operations.

At least 5 years in release management, or business operations.

At least 6 years of experience in leading,…