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Customer Success Manager
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-01-25
Listing for:
Kanz
Contract
position Listed on 2026-01-25
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, CRM System
Job Description & How to Apply Below
Customer Success contractor to manage customer requests, provide support, and facilitate onboarding calls as the company continues to expand its customer base.
Responsibilities- Triage and respond to customer tickets via email and Zoom
- Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
- Identify complex issues and escalate to our technical support teams as appropriate
- Advise on strategy and best practices
- Facilitate topic-focused onboarding calls and one-off support sessions as needed
- 2 years in Customer Success or Technical Account Management
- Comfortable communicating with customers via email and video calls
- Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
- Familiarity with marketing automation platforms
All your information will be kept confidential according to EEO guidelines.
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