System Analyst III

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Job Category:
Information Technology

Department: IT Solutions Delivery

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range: $91,536.00 (Min.) - $ (Mid.) - $ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The System Analyst III is responsible for bridging the gap between business needs and Information Technology (IT) solutions in the Health Plan Payer environment. This position ensures that business intent is clearly captured, documented, and translated into technical implementation. The Analyst will support solution design, validation, and delivery for operational enhancements, compliance mandates, and system modernization initiatives. This position requires collaboration across cross-functional teams to ensure solutions are effective, compliant, and aligned with enterprise strategy.

Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.

• Collaborate with business stakeholders to gather and analyze requirements and translate them into functional and technical specifications.
• Partner with internal teams to ensure accurate solution delivery and support User Acceptance Testing (UAT) and production issue analysis by identifying root causes and corrective actions.
• Perform advanced system testing and validate data accuracy; document technical requirements, business workflows, data mappings, standard operating procedures, and integration points.
• Lead complex end-to-end business and technical analysis for workflows and enterprise applications; ensure compliance with PHI/PII handling, HIPAA, and healthcare data security standards.
• Ensure alignment with Agile delivery frameworks and CI/CD practices.
• Provide subject matter expertise on Health Plan systems and processes; monitor and troubleshoot complex system issues and coordinate resolution.
• Support staff by assisting with troubleshooting difficult issues related to deployment.
• Evaluate and recommend system enhancements, configurations, integrations, and data flows to improve operational performance.
• Apply subject matter expertise in evaluating business operations and processes; identify areas where technical solutions would improve business performance; consult across operations, provide mentorship, and contribute knowledge; ensure deliverables meet applicable policies, standards, and best practices; provide training and recommend process improvements as needed.
• Perform other duties as assigned.

Education Required: Bachelor's Degree in Computer Science or Related Field; in lieu of degree, equivalent education and/or experience may be considered.

Master's Degree in Computer Science or Related Field

Required: At least 4 years of experience as a System Analyst, Business Analyst, or Quality Assurance Engineer.

Preferred: Experience with claims, enrollment, or provider systems.

Required: Excellent analytical, problem-solving, and documentation skills;
Excellent verbal, written communication and presentation skills;
Strong understanding of data mapping and data quality;
Ability to create process diagrams, data flows, and technical documentation;
Ability to manage multiple priorities in a fast-paced environment.

Preferred: Knowledge in SQL, Jira, Confluence, and healthcare compliance.

Licenses/Certifications

Required:

Licenses/Certifications Preferred: Certified Business Analysis Professional (CBAP)

Required: Training in Agile/Scrum and system analysis best practices.

Light

Required: May require occasional after-hours support during major deployments or incidents.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program