AV​/VC Builds Technician L3 H

Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We re in search of a skilled AV/VC Operations Tier 3 Builds Technician to join our team on-site, bringing along strong expertise in video conferencing installation, troubleshooting and development. If you re adaptable and enjoy a dynamic role, this could be the perfect fit for you. In this position, your primary responsibility will be delivering support to our AV clients. You ll take on the role of an escalation point of contact for requests from Tier 1/2, Tier 3 technicians and customers to assist in conference room setup, and break-fix troubleshooting support.

Tier 3 Builds technician will be responsible to ensure hardware setups and configurations are in place for experimental designs, maintenance, and troubleshooting of AV systems. While simultaneously providing necessary support with testing new AV designs and solutions. Collaboration will be key, as you ll closely partner with client Subject Matter Experts (SMEs) to diagnose issues within AV systems and related technologies.

Ensuring the seamless setup and continuous functionality of these systems according to the client s operational schedule will be under your purview as a technician.

The right candidate for this role will have a proven history of managing extensive AV operations within a corporate setting, excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Physical installation of AV equipment
• Mounting displays and AV devices, rack building, pulling and terminating cat6 and audio cable
• Hardware setup and configuration for experimental designs
• Maintenance and troubleshooting for AV systems
• Decommission and transport AV equipment for room refreshes
• Storage room inventory and upkeep
• Help with testing new AV designs and solutions
• Assist with commissioning and turnover of new conference rooms and specialty spaces
• Google Meet Admin support (provision Google Meet hardware for new deployments)
• Stage and theatrical lighting and controls buildout assistance and repairs
• Assist with AV centric logistics needs
• Packaging, photos, recording of part and serial numbers as well as paperwork for customs which includes values and links to gear’s website
• Track all work through ticketing (Jira & Zendesk)
• Assembly and testing of pre-commissioned gear for ongoing projects
• Documentation for new AV systems (User/Tech Guides, IP tables, QC sheets)

• Bachelor s degree from an…