Salesforce Business and Technical Design Analyst II

Salary Range: $ (Min.) - $ (Mid.) - $ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low‑income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low‑income communities and residents and to support the safety net required to achieve that purpose.

The Salesforce Business and Technical Design Analyst II focuses on satisfying business requirements & business process flows while participating in the development and software delivery of Salesforce Customer Relationship Management (CRM) solutions for L.A. Care. This position participates in the full software development life cycle from UI/UX and technical design to development, testing and deployment of the client solution on the Salesforce platform leveraging fully Salesforce out‑of‑the‑box capabilities.

This position may use APEX and Visualforce to create unique customer‑based solutions, and participate in the estimation and timeline processes.

• Understand and translate business requirements, business process flows, etc. to software‑oriented solutions based upon Salesforce architecture.
• Analyze the business processes and data requirements to create mockups, document current baselines, collect new requirements, and write user stories, storyboards and future state.
• Leverage out‑of‑the‑box Salesforce UI/UX and functions and features.
• Participate in translating business requirements to solutions on the Salesforce platform and provide thought leadership to improve user experience, interfaces, navigation, and design.
• Interview, investigate, and probe through multiple layers to better understand business drivers and conditions, participate in business process redesign and documentation, and actively develop detailed design structure.
• Translate engineering/technical realities into simple terms for non‑technical stakeholders, adjusting the level of detail as needed, and act as interface between the team and management.
• Communicate both written and verbally with business end users and team members to deliver high‑quality UI/UX and capabilities in Salesforce; act as a technical analyst to evaluate, assess, coordinate and verify development work.
• Participate in developing APEX and Visualforce code.
• Develop and deliver web solutions using HTML, JavaScript, CSS; implement solutions leveraging Salesforce native functionality, identify new opportunities, define solution capabilities, propose best practices & standards, and work with team members for implementation.
• Deliver Lightning components and customizations.

• Configure workflows and approvals processes, create test classes and deployment sets; work with Quality Assurance Testing team to verify test cases and assist business unit.
• Work with project teams to ensure the testing approach is sound and appropriately executed in all SDLC phases and across all Salesforce‑based apps and systems interfaces.
• Provide inputs into roadmap planning, system investments and operations performance.
• Participate in creating SOAP/REST web services for integration.
• Perform data integration and/or migration.
• Collaborate with team members to identify processes and raise concerns about dependencies or impacts; work with SOA Bus (Oracle Bus).
• Work with ETL (Extract, Transform, Load) tools such as Informatica.
• Perform other duties as assigned.

Bachelor’s Degree in Computer Science or Related Field.

In lieu of degree, equivalent education and/or experience may be considered.

• At least 6 years of Information Technology experience with 4 years of Salesforce experience.
• Experience in the concepts and methodologies of enterprise and application architecture.
• Experience in back‑end development of Salesforce including data model design, strong knowledge of SOQL, and usage of web technologies.
• Experience with…