Manager, Enterprise Professional Services

Overview

The Manager, Enterprise Professional Services is responsible for leading and scaling Flo Qast’s Enterprise implementation delivery function. This role owns delivery execution for upmarket Enterprise and Strategic customers, ensuring complex, multi-product implementations are delivered predictably, efficiently, and with a high-quality customer experience. The Manager will lead a team of Enterprise-focused implementation consultants, serve as a senior escalation point for complex delivery scenarios, and be accountable for enterprise delivery outcomes, customer experience, and team performance.

• Lead and manage a team of Enterprise-focused implementation consultants, focusing on their development, growth, regular feedback, and performance reviews.
• Own delivery execution for Enterprise and Strategic customer implementations, ensuring projects are delivered on time, within scope, and with a high-quality customer experience.
• Serve as a senior escalation point for complex enterprise implementations and challenging customer situations.
• Manage, coach, and develop team members through regular 1:1s, performance reviews, and career development conversations.
• Execute implementation, delivery, and scale a high-performing Enterprise delivery team capable of supporting complex, multi-product implementations.
• Assess incoming Enterprise deals and collaborate with Professional Services leadership on scoping, staffing, and delivery planning.
• Monitor delivery health across Enterprise projects, proactively identifying risks and driving mitigation plans.
• Drive consistent, predictable outcomes across Enterprise projects in environments with ambiguity and changing requirements.
• Drive continuous improvement in Enterprise delivery execution, quality, and consistency.
• Establish clear expectations for ownership, communication, and follow-through on complex customer engagements.
• Work closely with Sales, Account Management, Product, Engineering, Partner teams, and Customer Success leadership to align on Enterprise delivery expectations.
• Support Enterprise expansion efforts by enabling implementation teams to identify and surface expansion opportunities during delivery.
• Represent Enterprise Professional Services in internal planning, escalation, and strategy discussions.

• BS degree in Accounting, Finance, or related field
• 4+ years of implementation or project management experience
• 1+ years of people-management experience leading delivery, consulting, or implementation teams
• Experience delivering complex, enterprise-scale implementations
• Thorough knowledge of basic accounting procedures
• Self-starter with a high level of initiative and follow-through
• Strong sense of ownership and urgency, organizational and time management skills, and ability to multitask and prioritize work
• Excellent communication (written and verbal), interpersonal and consultative skills
• Strong work ethic and integrity
• Ability to work well under tight deadlines and respond to rapidly changing demands

• CPA and/or public accounting experience is a bonus but not required

The base pay range for this position is $126,000 - $188,000. Compensation is not limited to base salary. Flo Qast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. Flo Qast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time.

All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

About Flo Qast:
Flo Qast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting…