Information Technology; IT Business Analyst

DEFINITION

Under general direction, the Information Technology (IT) Business Analyst is responsible for enhancing the quality of IT products and services, and translating business needs to IT solutions, and vice versa, with the Authority’s current programs, projects, and strategic initiatives in mind. Duties and responsibilities include the implementation and integration of technology solutions incorporated in the Authority’s strategic initiatives, conducting organizational and business process research for the Authority, analyzing business and/or programmatic needs and making recommendations regarding the systems and/or information technologies to meet those needs.

Additional responsibilities of the incumbent include conducting assessments of business needs, organizational gap analysis, recommendations and timelines associated with business process improvements.

• Elicits, analyzes, specifies, and validates the business needs of the Authority’s stakeholders;
• Collaborates with project sponsors to determine project scope and vision;
• Conducts interviews to gather stakeholder requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods;
• Analyze departmental information systems to ensure maximum system utilization and adherence of the systems to operational and regulatory changes;
• Manages project resources and budget allocation, creates and manages project schedules and ensures timely completion of projected deadlines;
• Monitors all aspects of project performance including analysis, testing, feasibility, risk, regulatory compliance assessments and the formulation and development of project plans;
• Analyze IT business information technology contracts including professional services, license terms, technical support, maintenance, warranty and licensing to adhere services with business needs;
• Plan, develop, test and implement software programs used for the management of IT resources and services;
• Analyze total cost of ownership for information system deployments including budget broadcasting and tracking of cost of deliverables for value realization of business process improvements;
• Analyze IT business systems processes, database and programming requirements to ensure applicability and compliance with current standards and legal requirements;
• Troubleshoot and resolve complex system, process and data related issues;
• Develop user training procedures and manuals and provide ongoing system support;
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics;
• Works with stakeholders and project team to prioritize collected requirements;
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes;
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts;
• Participates in meetings of purchased solutions to ensure features and functions have been enabled and optimized and in the selection of any requirements documentation software solutions that the organization may opt to use;
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards;
• Develops and utilizes standard templates to accurately and concisely write requirements specifications;
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers and/or the project team;
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team;
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted;
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders;
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary;
• Communicates…