Account Manager

More than 40% of all fresh produce is wasted in the U.S—over $17 billion annually—creating more carbon emissions than all U.S. transportation combined. Strella’s mission is to reduce food waste by bringing intelligence, predictability, and automation to the produce supply chain.

Strella uses proprietary sensor technology and predictive analytics to measure and forecast shelf life, enabling suppliers, ripeners, and retailers to make better operational decisions. After five years of commercial deployment, we are entering a high-growth phase and expanding our enterprise customer footprint.

As an Account Manager, you will serve as the owner of customer success for Strella’s automated banana ripening and shelf-life intelligence platform. This role blends deployment support, product operations, and ongoing account ownership.

You will work directly with our customer’s operations, QA, and leadership teams to design, deploy, and optimize Strella solutions in real-world ripening environments. While highly detailed and process-driven, this role also requires strong relationship management skills—you will be a trusted partner to customers and a key contributor to account growth, retention, and expansion.

This is a hands‑on role for someone who enjoys working at the intersection of hardware, software, data, and fresh food operations.

• Build trusted, long‑term relationships with customer operations, QA, and leadership teams.
• Partner with Sales and Revenue leadership to support renewals, expansions, and upsell opportunities through demonstrated value.
• Contribute technical expertise during late‑stage sales conversations, expansions, and new site rollouts.
• Serve as the primary technical point of contact for clients.
• Translate complex technical insights into clear, actionable recommendations for operational and executive stakeholders.

• Lead technical onboarding, configuration, and deployment of Strella’s hardware and software across customer facilities.
• Develop a deep understanding of customer workflows, SOPs, facility layouts, and KPIs to ensure optimal system performance.
• Diagnose and resolve technical, data, and process‑related issues in collaboration with Engineering and Product teams.
• Support customer trials and pilots by defining success metrics, validating performance, and documenting outcomes.

• Act as the voice of the customer internally, surfacing feature requests, usability feedback, and operational insights.
• Participate in structured user testing and validation of new software features and hardware updates.
• Help define best practices, documentation, and scalable deployment processes as Strella grows.

• 3+ years of experience in Account Management, Customer Success, or Implementation roles
• Comfortable working with both hardware and software systems in operational environments
• Strong aptitude using or supporting systems such as CRM, ERP, WMS, or operational data platforms
• Process‑oriented mindset with strong analytical and troubleshooting skills
• Ability to communicate effectively with both technical and non‑technical stakeholders
• Comfortable operating in customer facilities and fast‑paced, ambiguous environments
• Willingness to travel occasionally to customer sites
• Experience in perishable food or retail supply chains is desirable
• Employee equity participation
• 401(k)

• Entry level

• Full‑time

• Sales and Business Development
• Industries:
  Agriculture, Construction, Mining Machinery Manufacturing