Launch Manager

Goal for this Role

As a Launch Manager at Truemed, you’ll play a critical role in helping high-growth, high-volume, and complex merchants unlock the full value of our platform. You’ll partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack, enhance the customer experience, and align our technology with their business objectives to drive measurable growth.

This is a merchant-facing role that calls for a strategic blend of 60% business acumen and 40% technical expertise, requiring you to deeply understand each partner’s goals while delivering solutions tailored to Truemed’s product offerings.

As a trusted expert on the Truemed platform, you’ll guide merchants through the implementation process, including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations, ensuring they are positioned for long-term success.

At Truemed, our Launch Managers are both technically skilled and able to guide merchants and maintain a high degree of trust for the project plan from contract signature through to launch of their integration. This role goes beyond implementation and requires a deep understanding of the Truemed product suite to address partner-specific requirements as they arise. You’ll work at the intersection of commerce, compliance, and consumer experience, helping brands leverage Truemed’s platform in innovative ways.

• Proven and referenceable experience in managing feature launches within the eCommerce or healthtech space, with a strong focus on high-growth, enterprise-level merchants

• Exceptional communication and stakeholder management skills, with a track record of building trust and alignment with both technical and non-technical decision-makers

• Excellent analytical and problem-solving capabilities, with a passion for addressing complex implementation and integration challenges in enterprise environments

• A mindset rooted in experimentation, continuous learning, and knowledge sharing, with the ability to support Truemed’s growing ecosystem of enterprise merchants, technology partners, and internal teams

• Deep understanding of modern eCommerce infrastructure and checkout/payment architecture, particularly around enabling non-traditional payment methods (e.g., HSA/FSA eligibility)

• Hands-on experience with web APIs (REST/Graph
  
  QL) and systems commonly used in eCommerce environments (e.g., payment gateways, custom carts, subscription tools, CRM, or ERP integrations)

• Strong organizational and prioritization skills, with the ability to effectively manage multiple high-impact sales cycles and technical engagements in parallel

• Demonstrated success thriving in fast-paced, startup environments, with a proactive mindset and the agility to adapt to changing priorities

• Enthusiasm for our mission to put healthy lifestyle habits (e.g., exercise, good sleep) at the center of health.

• Intelligence
  :

  • Exhibits a growth mindset and learns quickly.

  • Demonstrates ability to understand and absorb new information.

  • Understanding of your own strengths and weaknesses - when to ask for help and when to move forward autonomously.

  • Wants to work with/manage fewer people of…