Supervisor, IT Services Management

Overview

Open Until Filled. Initial Review Date:
November 5, 2025.

This position will remain open until filled. To ensure full consideration, completed applications should be submitted by the initial review date of November 5, 2025. Applications received after this date may be reviewed at the discretion of the hiring committee.

Under the direction of the assigned manager, supervises and coordinates the activities and operations of the IT services group, including technology support of the District including servers, network & telephone systems, telecommunications, system administration, network operations, helpdesk, audio visual services, web systems; coordinates the activities of assigned technical staff, with other divisions and departments; performs a variety of tasks relative to assigned area of responsibility.

This classification is distinguished from the Chief Technology Officer (CTO) in that this position focuses on operational activities and not on strategic planning or policy matters. This classification manages the staff who provide support of technologies used at the college.

Ideal Candidate: Gavilan College is committed to recruiting individuals that embody our Principles of Community by:

• actively demonstrating a commitment to embracing and celebrating diversity;
• committing to collaboration, effective communication and the development of strong working relationships;
• promoting purposeful inclusion of all groups and the free exchange of ideas in a respectful, trusting and considerate environment; and
• demonstrating commitment to a college which prioritizes equity in resource allocation.

The ideal candidate for this position is an equity-minded individual who understands the importance of holding ourselves accountable for closing equity gaps and engaging in equitable practices. Gavilan strives to attract candidates who view the elimination of inequities as an individual and collective responsibility and who can reframe inequities as a problem of practice.

The ideal candidate will have a Bachelor's degree in a field such as computer science, management information systems, information technology, or a related field. They should have three years of increasingly responsible experience in an IT department, including one year of supervisory or project management responsibility. This role requires a professional who can supervise and coordinate the activities of the IT Services group, which includes technology support for computers, laptops, servers, MFP/Printers, network and telephone systems, and media/audio visual.

They should also have the ability to implement data backup, security, and recovery plans and analyze problems in computer operations to develop appropriate solutions. The position also entails supervising, training, and evaluating assigned staff to ensure consistent quality of work and to encourage professional development. The candidate must possess strong communication and problem-solving skills for both technical and non-technical personnel and provide innovative leadership to staff.

Desirable qualifications include experience using Microsoft 365 Admin Centers, Intune endpoint management, imaging/cloning solution (e.g., DSIM, Clone Zilla, Ghost), and package management tools (e.g., Salt Stack, Chocolatey, Win Get, Yum). The candidate must be skilled in project management, understand business processes, and be able to adapt to changing technologies.

Responsibilities

• Assumes responsibility for the technology infrastructure composed of hardware, system software, operating systems, database systems, computers, network operations, telecommunications, audio visual services and help desk.
• Recommends, establishes, and enforces systems standards, methods, and procedures.
• Manages and participates in the development and implementation of goals, objectives, policies and priorities for the IT services group; recommends and administers policies and procedures.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
• Plans, directs, coordinates, and reviews the work plan for…