IT Support Specialist

Overview

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We deliver Mobile Ad-hoc Network (MANET) radios powered by our custom Mobile-Networked MIMO waveform for mission critical applications in harsh environments. Our radios and waveform enable communications for customers including government agencies and unmanned systems manufacturers.

Join a talented team doing challenging work with the goal of “Keeping Our Heroes Connected.”

Silvus is focused on research and innovation, offering a rewarding opportunity that can lead to a fulfilling career.

IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company s IT infrastructure. This position reports to the Senior IT Support Lead.

This position is fully onsite, Monday through Friday, at Silvus Technologies’ HQ in the heart of West Los Angeles.

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company s IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage onboarding and offboarding functions, including account creation/disablement, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and iOS environment.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de-licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with positive communication.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check.

• Completion or in progress of a graduate degree.
• Prior experience in a fast-paced office environment.
• Linux and macOS skills are highly desirable.

• Travel occasionally to different office locations.
• Physical tasks include bending, reaching, kneeling, and lifting up to 50 lbs.

The pay range is not a guarantee. It is based on market data and will vary based on experience and qualifications.

CA Pay Range: $31.25 - $36.06 USD

Sillus Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations available on request during the application process and for employment.