Director, UX Design

Overview

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Sherman Oaks office.

• Lead and support a team of talented UX design professionals
• Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.)
• Translate product strategy into high-quality design execution and help solve user and business challenges through effective design
• Partner closely with cross-functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives
• Guide your team through the full design lifecycle, from concept to implementation, delivering user-centric solutions
• Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of Legal Zoom’s design system
• Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development
• Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution
• Provide mentorship and career development for design managers and individual contributors on the team
• Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives
• Promote an inclusive, transparent, and high-trust team culture that encourages collaboration, innovation, and continuous learning

• 10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success
• Minimum 3 years of people leadership experience
• Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement
• Experience at public or late-stage global B2C SaaS/SaaP subscription companies, ideally serving SMBs or prosumers
• Proven success designing customer-centric conversion funnels, subscription monetization, and lifecycle experiences
• Hands-on experience designing for service delivery across omni-channels (web, mobile, phone, chat, email, SMS)
• Exposure to regulated or trust-heavy domains (legal, financial, healthcare, or compliance-driven products) is a strong plus
• Capacity to develop a clear design vision aligned with business goals, with a strong focus on end-to-end solutions for SMB use cases and the nuanced integration of AI automation and human expertise
• Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms
• Proficiency in AI tools for accelerated design, data-driven iteration, and innovation
• Focus on quantifiable outcomes and demonstrating design impact
• Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast-paced environment
• Strong systems thinking and a holistic approach to product and service design
• A people-first leadership approach rooted in empathy, inclusion, and professional development
• Bachelor's degree in Design, HCI, or a related field required; advanced degree a plus

Legal Zoom is a remote-friendly company and the national range for this role is ($198,200-$264,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package.

You will also receive a full range of medical, financial, and other benefits as seen below.

• 401k, With Matching Contributions
• Paid Time Off
• Health Savings…