IT Support Engineer

K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we’re mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space.

The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today’s and tomorrow’s massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits.

With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we’d love for you to apply.

You will be the primary point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and supporting a diverse range of systems and technologies. Core responsibilities will include setting up systems, performing upgrades and fixes, and providing support in coordination with the rest of the IT team. You will have well-rounded knowledge of computer hardware and software, network maintenance and diagnostics.

This key role will interact with team members from various departments and levels, and being a talented listener with excellent attention to detail is important for understanding problems and implementing great solutions.

• Provide advanced technical support to employees by resolving complex hardware, software, and connectivity issues, with a focus on proactive, high-impact IT support
• Maintain and manage local IT infrastructure:
  WiFi, Printers, AV equipment and access control
• Act as a technical solution architect for regional IT infrastructure, onboarding processes, collaboration tools, and endpoint strategies
• Support employees in using software and hardware, provide technical support when needed, and coordinate with the IT team
• Support systems running Windows, Linux, and macOS X, and software including Microsoft Entra, Azure, Intune and 365 Suite, and a range of productivity and production applications running in the cloud and on-site
• Assist in the procurement, installation, configuration, and support of computer software and hardware including diagnosing hardware issues
• Manage on-site inventory and total lifecycle of IT assets
• Perform IT onboarding and offboarding tasks in accordance with IT responsibilities
• Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices
• Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience
• Document all support cases clearly, including resolution steps, and proactively contribute high quality articles to our internal knowledge base

• 3+ years of experience in IT support and systems maintenance preferably in a fast-paced startup or technology environment
• Knowledge of operating systems, current equipment and technologies, networking, security best practices, and system performance monitoring tools
• Working knowledge of audio-visual equipment
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate with responsibilities
• Due to the high visibility of this position, excellent interpersonal skills, attention to detail, and problem-solving skills
• Ability to maintain confidentiality of company information
• Ability to lift up to 50 lbs

• Bachelor’s degree (or equivalent) in computer science or engineering
• Technical certifications (i.e., Network+, MCSE, Security+)

• Ba…