Desktop Support Associate – Harbor

Job Summary

Frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end‑user computing applications and devices for Kaiser Medical groups, business partners and employees. Employees are responsible for responding to tickets (inquiries or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via a network queue to the relevant location or business line to be resolved by Desktop employees:
1) Incident tickets: all secondary break/fix requests for electronic desktop equipment.
2) Add/Move/Change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office). Each level includes the skills and duties from the previous level.

• Entry level position performing standard routine and often repetitive work under supervision of other staff.