Senior Support Engineer

K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we’re mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space.

The rise of heavy‑lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today’s and tomorrow’s massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits.

With multiple launches planned through 2026 and 2027, we’re Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast‑paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we’d love for you to apply.

Step into the heart of K2 Space’s operations where your expertise keeps our teams connected, our systems running, and our missions on track. You’ll be the go‑to problem solver for our team ensuring the technology that powers our high‑powered satellites works flawlessly every day. You’ll tackle complex challenges, streamline workflows, and implement solutions that scale with the fast pace of our missions.

Every ticket you resolve, every system you optimize, and every process you improve directly supports our ability to design, build, and launch satellites that push the boundaries of what’s possible in space technology. This is hands‑on high‑impact work where your skills enable the extraordinary.

• Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high‑quality outcomes
• Act as a primary point of contact for escalated technical issues from IT Service Desk, ensuring timely resolution and documenting solutions in the ticketing system
• Troubleshoot and resolve complex incidents involving end‑user devices, collaboration tools, AV equipment, and peripherals
• Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices
• Provide desktop and application support both in‑person and remotely, delivering a high level of customer service and technical expertise to engineering, production, operations, and business teams
• Facilitate onboarding and offboarding processes, including account creation, access provisioning, and equipment setup to ensure seamless productivity from day one
• Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements
• Participate in IT projects and technology deployments, offering hands‑on support for rollouts, upgrades, and migrations
• Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures for support activities
• Ensure compliance with organizational IT policies, security standards, and industry regulations by applying consistent controls and practices during support and system changes
• Mentor and guide junior IT support team members, promoting best practices in troubleshooting, documentation, and customer engagement

• Bachelor's degree in information technology, or a STEM discipline or equivalent 5+ years of professional experience in IT support roles
• Strong demonstrated expertise in desktop support (Windows, macOS, Linux), as well as mobile devices
• Proficient in troubleshooting common enterprise applications (Microsoft 365, Office Suite, email clients, and remote access…