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IT Service Desk Leader | SLA-Driven, Mentoring & Escalations

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Red Cup IT, Inc.
Full Time position
Listed on 2026-01-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A technology services company in Los Angeles is seeking an IT Service Desk Manager to oversee daily operations of their service desk. This role involves leading a team of analysts, ensuring high-quality support, and implementing IT service management practices aligned with ITIL. The ideal candidate will have several years of experience in IT support, strong leadership skills, and an excellent understanding of customer service.

The manager will ensure service levels are met while driving continuous improvement and maintaining customer satisfaction.
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