Sales Administrator Lead

Position: Sales Administrator Lead I
** Motorola Solutions values your privacy**    .##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** Silvus Technologies was acquired by Motorola Solutions in 2025, and is now part of its ecosystem of safety and security technologies.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.##

Job Description Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile
- Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

Silvus Stream Caster radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers.

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY  Silvus is seeking a
** Sales Administrator Lead I
** who will report to the
** Sales Operations Manager.
** The successful individual in this role will be the primary point of contact for junior sales administrators supporting the full sales order lifecycle, customer inquiries, escalations, and team guidance. This position is also responsible for assisting and mentoring junior administrators, supporting the teams long-term goals, and partnering with management on operations and improvements to ensure smooth operations.

This position is based at Silvus Technologies’ headquarters in the heart of vibrant
** West Los Angeles, CA**, and is on a
** hybrid schedule**; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES
* Handle complex and high-priority sales orders. Review and approve orders before they go out and oversee any changes or cancellations.
* Respond to inquiries from large-account customers; jump in and support junior sales administrators when they encounter challenges.
* Advise and mentor the junior staff to help them grow, address their questions, and offer constructive feedback, ensuring they feel supported. This includes individual meetings with the team members.
* Proactively identify pain points, bring ideas to the table, and work with leadership to improve day-to-day operations.
* Collaborate with the Sales Operations Manager to raise concerns and provide relevant information for improving strategic decisions.
* Track team goals, maintain visibility on team performance, and provide support with planning and training.
* Utilize CRM for reporting and help the team with effective and efficient usage.
* Work cross-functionally with other departments to address concerns or blockers and follow up with updates or…