Senior Information Technology Consultant

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$/yr - $/yr

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high‑touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability.

Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

As a people‑first company that invests in the long‑term success of our employees, we’re looking for creative thinkers who enjoy solving interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

The clients you’ll work with are primarily life‑sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll solve important challenges in collaboration with teammates who are passionate about technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll thrive in our culture.

A typical week is a mix of site visits, consulting with primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad‑hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

You are passionate about technology and love learning new things. You are an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers; you build relationships and, as a by‑product, you build trust. You feel best when helping your team work swiftly and efficiently toward a common goal.

You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through emerging technologies, often pioneering new tool adoption.

• Drive the adoption of forward‑thinking technology in rapid‑growth environments
• Develop unique, cutting‑edge solutions to business problems by leveraging technology
• Scope client solutions, identify the best option(s), and implement them within client environments
• Provide high‑touch support to executives, executive assistants, and staff
• Troubleshoot day‑to‑day technical issues and assist with daily requests
• Manage IT operations for clients, including user administration and support
• Train users on and assist with the use of tools and technology to meet business needs
• Document assets, configurations, passwords, processes, etc., to ensure current and accurate records
• Assist with office moves, upgrades, and AV deployments

Note:

We will review and consider all applicants.

• Willing and able to commute within the greater Los Angeles metro area
• 5+ years of general IT support experience
• Extensive macOS and Windows desktop experience
• MDM (device posturing) experience (Addigy, Intune)
• Working knowledge of Active Directory/Azure AD
• Experience with cloud  (Okta/DUO) and other MFA/SSO providers
• Experience with common SaaS offerings (including, but not limited to, Microsoft
  365, Box, Dropbox, and Egnyte)
• Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
• General understanding of network fundamentals and ability to configure GUI‑based network hardware
• Excellent soft skills (relationship‑building, communication, stress…