Fraud & Risk Analyst

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. We ensure that the people and organizations using OpenAI are who they claim to be, that access is used appropriately, and that bad actors are prevented from exploiting the platform.

We operate at the intersection of identity, access, compliance, and abuse prevention, working closely with Product, Engineering, Legal, Go-To-Market, and Support teams to stop harmful activity before it impacts users, customers, or the business. Our work directly protects revenue, user trust, and platform safety across ChatGPT, the API, and enterprise products.

We’re hiring a Fraud & Risk Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.

You’ll handle sensitive and high-stakes investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.

Note:
This role may involve reviewing sensitive, confidential, or disturbing content.

We use a hybrid work model of 3 days in the office per week in our San Francisco office.

Review and verify customer identities, organizations, and ownership structures

Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)

Evaluate documents, internal data, and third-party sources to determine legitimacy and risk

Enforce account-level actions such as approvals, restrictions, suspensions, or escalations

Serve as the case owner for complex, high-visibility verification and integrity cases մլ

Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately

Handle escalations, appeals, and sensitive customer communications

Help design and improve verification workflows, fraud detection, and risk-scoring systems

Contribute eu to automation, tooling, and human-in-the-loop review pipelines

Identify patterns of abuse նրանց և recommend new controls or safeguards

Analyze data to uncover fraud and abuse trends

Provide feedback to Product and Engineering to improve onboarding, verification, and access controls

Create clear playbooks and guidance for frontline teams handling high-risk accounts.

Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations

Are comfortable making high-impact decisions about who should сод or should not have platform access

Have experience working cross-functionally with Legal, Product, Sales, and Operations

Enjoy building systems, not just running them — especially in fast-moving environments

Are calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases

Thrive in environments that require judgment, speed, and accountability

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, pasó... ... and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County…