Sr. M365 AI Engineer

Overview

All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Sr. M365 AI Engineer!

• Developed and deliver Copilot and AI training sessions to end-users and stakeholders
• Support pre-sales activities, including project scoping, demos, POCs, and RFP responses
• Conduct Copilot readiness assessments and provide strategic recommendations
• Lead billable Copilot adoption and enablement initiatives
• Consult on and build custom AI agents using both Microsoft and industry technologies
• Monitor agent productivity using Microsoft and third-party tools
• Conduct usage analytics, prompt tuning, and feedback loops to improve AI agent performance
• Collaborate with internal teams to develop Copilot-based managed services
• Act as a senior technical resource and escalation point for Copilot-related projects
• Develop reusable assets, templates, and best practices for Copilot engagements
• Stay current with Microsoft AI roadmap and contribute to practice innovation
• Ensure responsible AI practices, including data privacy, bias mitigation, and ethical AI use
• Document work professionally and submit accurate timecards daily
• Assist in identifying new revenue opportunities through AI-driven solutions
• Maintain relevant certifications and contribute to internal knowledge sharing

• Proven experience delivering customer-facing training and enablement
• Demonstrated success in designing and implementing Microsoft Copilot or custom AI assistant use cases in customer environments
• Proven ability to lead customer-facing projects, including readiness assessments, deployments, and user enablement
• Strong understanding of Microsoft security, compliance, and identity solutions and how they impact Copilot and AI integrations
• Experience with data governance, information architecture, and optimizing data access for AI workloads
• Familiarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.
• Must be able to travel occasionally and work extended hours when needed (10%)

• Bachelor’s degree in Computer Science, Information Technologies, Engineering, or equivalent work experience (Master’s degree preferred, but not required)
• 7+ years of hands‑on experience with Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, One Drive, and Microsoft Graph.
• 5+ years of practical experience in Microsoft 365 consulting
• Relevant technical certifications highly desirable:
• Microsoft Certified:
  Microsoft 365 Certified:
  Enterprise Administrator Expert
• Microsoft Certified:
  Power Platform Solution Architect Expert
• Microsoft Certified:
  Azure AI Engineer Associate
• Microsoft Certified:
  Security, Compliance, and Identity Fundamentals
• OpenAI or Microsoft Copilot-related training/certifications
• Expertise in Power Platform, Microsoft Graph, and Azure OpenAI
• Strong consulting, communication, and stakeholder management skills
• Familiarity with the MSP service delivery models and managed services packaging

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500…