Platform Engineer

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Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations – creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote‑first team driven by core values – begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

We’re looking for a Platform Engineer who loves reducing friction, improving workflows, and empowering others through great tooling. In this role, you’ll build the systems and automations that help engineering ship faster, help customers onboard smoothly, and help the whole company operate with confidence and efficiency. If you get energy from solving ambiguous problems, partnering across teams, and building systems that quietly power everything behind the scenes, you’ll thrive here.

• Build and maintain internal platform tooling such as our Support UI, onboarding automation systems, messaging/webhook router, and other efficiency‑focused internal apps.
• Boost engineering productivity by delivering high‑leverage solutions: CLI tools, workflow automations, CI/CD improvements, SDKs, and self‑service admin tools.
• Support customer onboarding and integrations, including identity/profile pipelines, environment automation, and troubleshooting third‑party API or webhook issues.
• Improve reliability, observability, and security in partnership with Dev Ops, Security, and engineering teams – covering infrastructure, microservices, and internal systems.
• Contribute to Dev Ops operations including IaC updates, environment configuration, monitoring/logging, and occasional production incident support.
• Collaborate cross‑functionally on new integrations, platform patterns, internal APIs, vulnerability remediation, and documentation.

• Strong backend engineering experience in Python and Typescript/Node.
• Experience building internal tools or platform systems including CLIs, services, workflow automation, integrations.
• Comfort with AWS, Docker, CI/CD pipelines, and Infrastructure‑as‑Code tools such as Terraform or Tofu.
• Strong ownership mindset with the ability to take ambiguous problems and drive them to completion.
• Solid understanding of API design and distributed systems fundamentals.
• Collaborative, service‑oriented approach to partnering with engineering, support, and ops teams.

• Experience with AWS serverless or Fargate workloads.
• Experience with Go.
• Background in security remediation, dependency hygiene, or secure‑by‑default practices.
• Experience troubleshooting complex third‑party APIs or webhook integrations.
• Familiarity with Datadog, Cloud Watch, or building logging/metrics pipelines.
• Experience with SaaS onboarding automation or internal tooling.
• Exposure to event‑driven systems (SNS/SQS, Event Bridge, Kinesis, Kafka).
• Experience with FastAPI, Express, Next.js, or internal UI frameworks.
• AI‑assisted development tools or MCP server design experience.
• Familiarity with SOC2/GDPR requirements or multi‑account AWS architectures.

• A strong desire to learn. You have strong experience and want to continue building your technical skills.
• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast to find better solutions.
• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help…