Technical Solutions Representative

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

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Candidate must live in Manitoba

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc.) for multiple accounts and respond to all customer inquiries to ensure customer needs are met.

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintain history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

• High school diploma or G.E.D.
• 1‑2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer‑related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends.

• Interpersonal skills to interact with customers and team members.
• Strong communications skills.
• Organization skills to balance and prioritize work.
• Good analytical and problem‑solving skills.
• Leadership skills to mentor and provide guidance to less experienced personnel.
• Ability to work individually as well as in a team environment, work environment and office environment.

• Candidate must reside in Manitoba
• 7 x 24 8‑hour shift

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.