Field Services Technician -LAX Airport

Field Services Technician - LAX Airport

ESP Global Services

As a Field Service Technician, you will provide IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware and software. You will support one or more departments to restore service, identify and correct core problems, and ensure all hardware issues are resolved efficiently in line with our customers’ contractual service level agreements (SLAs).

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Keep the inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for staff.
• Provide support to end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Other IT support duties as assigned.
• This is a 40-hour week, potentially requiring 5 days × 8-hour coverage from the onsite team.

• 1–3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues.
• 1–3 years of experience with current Microsoft Windows Desktop software.
• 1–3 years of experience supporting multiple OS (Windows, Mac), mobile OS (Android, iOS), networking, printing services, etc.
• Experience in fulfilling onboarding and offboarding requests (desktop/laptop/IPAD setup, patch port cabling, software configuration, mobile setup).
• Experience supporting performance and client-related issue resolutions.
• Understanding of network protocols, server hardware, and configurations.
• Self‑motivated with a willingness to learn and adapt to new changes.
• Excellent communication skills with peers, line managers, stakeholders, and end users.
• Comp IT (A+, Network+, Security+), or equivalent certification.

• Able to lift or push 20–50 pounds of equipment when needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills).

• Parking at location.
• Tools provided.
• Medical, Dental & Vision Plans.

ESP Global Services has been providing customized 24/7 global IT support solutions since 1992, expertly managed by a dedicated service delivery team. We offer day‑to‑day support via on‑site engineers or responsive visiting engineers, and multi‑lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

Our solutions are designed for the fast‑paced, evolving aviation industry, meeting short service levels across large campus areas with strict security controls. We also provide spares, repairs, and logistics services, enabling intelligent end‑to‑end IT hardware lifecycle management worldwide.

We are a global community of exceptional people passionate about working together with a shared vision, upholding the highest standards of ethics, compliance, and security. We are fully ITIL‑aligned and ISO‑accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety.

ESP Global Services is an Equal Opportunity / Affir­mative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.