Desktop Support Specialist

Job Title:

Contractor — CMMC Desktop Site Migration Support Technician Duration: 3 months (with potential extension) Overview:

Seeking multiple experienced desktop support contractors to assist with site migrations as part of a CMMC (Cybersecurity Maturity Model Certification) domain transition initiative. Technicians will perform hands‑on migration tasks and provide end‑user support to transition PCs and user accounts to a new secure domain across various sites.

• Perform end-user PC migrations following defined checklists and workflows.
• Back up and restore user profiles and data.
• Use Power Shell scripts and migration tools to move systems to a new Active Directory domain.
• Validate application and system functionality after migration.
• Coordinate device handoffs and returns with on-site team members.
• Provide post-migration walk-throughs for users (login changes, MFA setup, profile differences).
• Maintain daily progress logs and elevate issues to migration leads.
• Support hardware preparation, imaging, and PXE booting when needed.

• 3+ years of hands‑on desktop support or IT field technician experience.
• Strong knowledge of Windows 10/11, Active Directory, and enterprise IT tools.
• Experience with domain migrations, site cutovers, or IT transitions preferred.
• Familiarity with IT workflows, backup utilities, and Power Shell.
• Excellent communication skills and professionalism in user-facing situations.
• Ability to follow structured processes and accurately document work.

• Schedule:
  
  Must be able to work evenings and weekends during cutovers.
• Travel:
  Up to 90% may be required to major cities; expenses reimbursed. Some travel outside the U.S. may be needed for specific site activities. If in Los Angeles travel will be lower.
• Spanish-speaking is a plus.

A reliable, customer‑focused desktop support technician with strong Windows and domain migration experience who can follow detailed procedures, communicate clearly with end users, and work effectively in a fast‑paced environment with variable hours.