Meetings Technical Services Specialist

Department 0943 - Back Office Relationship & IT

We are seeking a tech-savvy, customer-focused Meetings Technical Services Specialist to join our Engineering & IT team. In this role, you will provide support in planning and executing the hybrid components of conferences and meetings. You’ll leverage your experience in IT and audio-visual production to coordinate with internal teams and external vendors. You will be responsible for providing technical support and hardware maintenance in ICANN conference rooms, on-site during meetings and events, meeting spaces to support a seamless global hybrid work environment.

• Support the planning and execution of the hybrid component of meetings and conferences.
• Support assigned tasks for meeting technology projects from concept through completion.
• Stay up to date on emerging meeting technologies and best practices.
• Recommend technical implementations for continuous service improvement.
• Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms.
• Manage daily operation, tech support, and maintenance for all ICANN office conference room technology.
• Coordinate with contractors and vendors for management of conference rooms and meetings.
• Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings.
• Provide administration and tech support for MTS managed platforms.
• Work within rigid deadlines to produce and support ICANN meetings.
• Make correct decisions in the high-pressure situations presented by live broadcast events.
• Research, identify and implement appropriate Project Management Methodologies, Policies and Procedures.
• Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs and Benefits.
• Ensure adherence to Project Timelines, Budgets, Methods, Guidelines and Compliance with Applicable Laws and Regulations.
• Direct timely communications of Project Management Policies and Procedures, as necessary.
• Participate in the Development of Company Strategic Business Plans.
• Develop and cultivate strong Business Relationships with End-Users and other Project Stakeholders.
• Work within rigid deadlines to produce and support ICANN meetings.
• Make correct decisions in the high-pressure situations presented by live broadcast events.
• Other duties as assigned or requested.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, partners, vendors and the public are required
• Must be a team-oriented person
• Must work independently and be a self-starter. Proven results leading and overseeing customer and / or partner success stories in the following domains: front and back-end solution architecture, development, and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• A strong understanding of outsourcing environment, computer systems management, business principles, systems improvement, and project management
• Excellent analytical skills
• Excellent presentation, verbal communication, and written English skills;
  English as a first language or native speaker-level English skills
• Must be flexible to travel at short notice.
• Must be able to travel up to 40% of working time.
• Must be able to adapt to working internationally, including the challenges presented by varying time zones, environments, business culture, and other circumstances.

• Bachelor's Degree required, Study in Computer Science, EE, Audio-Visual Production, or a related field desired
• Minimum of 5–7 years of experience, with a Bachelor’s degree in Computer Science or Audio-Visual Production
• Experience working with video conferencing and AVoIP required.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors
• Experience managing…