LANOC Network Support Technician

Job Description

Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term.

7‑3, 3‑11 and 11‑7 (three different shifts changing every week) including working weekends/holidays (5 work days per week).

• Business level English and Japanese (both in speaking and writing) is required.
• Bilingual in Japanese and English.
• Basic PC skills (Microsoft OS, Word, Excel, etc.).
• Shift position including night shift and weekends (rotation).
• Legal work authorization.

$21.64 per hour.

• Medical, Dental and Vision Coverage
• Basic Life Insurance and AD&D
• Short‑Term and Long‑Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO):
  Vacation, sick, and floating holidays; plus 13 paid holidays
• Tuition Reimbursement Program
• Gym Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries.

Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at