IT Analyst - LA

IT Analyst - LA (Onsite)

Primary

Location:

Los Angeles, California

• Associate’s degree (preferred);
  Bachelor’s degree (preferred); or similar work experience.
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies.
• At least 3 years of experience in LAN, WAN and network systems support and management.
• At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices.
• At least 3 years of professional services or law firm experience (preferred).

• Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes.
• Advanced proficiency in Microsoft Office Suite.
• Advanced proficiency in Service Now.
• Advanced proficiency in MS Teams.
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN).
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS).
• Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications.
• Advanced to expert proficiency in Inter/Intra/Extranet technologies.
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10).
• Advanced knowledge of customer service principles and practices.
• Advanced proficiency with data security and security applications.
• Advanced proficiency with project management.

• Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; promote new technologies.
• Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.
• Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office.
• Install and maintain computer software standards in accordance with departmental requirements and procedures.
• Work across IT teams to achieve timely escalation and closure of software and hardware issues.
• Maintain the operational availability of office computers and printers.
• Maintain asset management system to ensure the accuracy and currency of Firm assets.
• Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, and close tickets recording the life-cycle of a services request.
• Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction.
• Participate in IT initiatives, projects, and deployments; promote effective training and user acceptance of Firm software.
• Support mobile device technologies; promote and support remote access tools and best practices.
• Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.).
• Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data.

Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America. V-Soft provides full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.