Rewards Program Lead

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. Bonterra's differentiated, end-to-end solutions support a network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at

The Total Rewards Program Lead is responsible for the operational delivery, compliance, and continuous improvement of Bonterra s benefits and leave programs across the United States and Canada. This role is the program owner and functional subject matter expert for benefits operations, ensuring accurate administration, regulatory compliance, and a consistent employee experience. They partner closely with HRIS, Payroll, Finance, Legal, and HR Business Partners to maintain system integrity, drive process improvements, and support business needs including M&A integration, retirement plan transitions, and globalization.

The position also supports compensation process and data governance, market survey participation, and Workday testing/auditing for Total Rewards processes, in alignment with the Total Rewards strategy set by the head of Total Rewards.

• Administers Bonterra s health, welfare, and retirement plans across the US and Canada (medical, dental, vision, life, disability, FSA/HSA, and retirement programs as applicable), ensuring accuracy and compliance.
• Serves as a primary point of contact for employee benefits and leave inquiries, ensuring timely, professional resolution and a positive employee experience.
• Manages eligibility, enrollment, and life event transactions in Workday and vendor systems; monitors and resolves data discrepancies across platforms.
• Oversees leave of absence programs across the US and Canada, including paid parental leave, FMLA, ADA accommodations coordination, disability-related leaves, and state/provincial-specific leaves; supports globalization/country expansion as the benefits SME for leave operations, vendor coordination, and process readiness.
• Partners with Payroll to ensure leave-related pay and deductions are accurate, including auditing, corrections, and retro pay adjustments where required.
• Maintains operational procedures, documentation, and an annual cycle calendar for enrollments, open enrollment, leaves, and recurring benefits processes.
• Leads operational execution of benefits and leave programs and integrations; escalates strategy, policy, and exception decisions to the VP, Total Rewards & HR Operations.

• Ensures compliance with applicable benefits and leave regulations and requirements across the US and Canada, partnering with Legal/Payroll/HRIS to implement required changes.
• Prepares and submits required annual filings and reports (including Form 5500, ACA 1094/1095-C, and nondiscrimination testing as applicable) ensuring accuracy and timeliness.
• Maintains plan documentation (SPDs, SARs, plan amendments), compliance calendars, and supports audits, inquiries, and vendor/plan reviews as required.
• Monitors legislative and regulatory updates impacting benefits and leave administration (US federal/state and Canada federal/provincial) and supports program adjustments as needed.

• Manages monthly benefits billing, funding, and reconciliations; partners with Finance to research variances and resolve discrepancies.
• Audits 401(k) contributions and funding each payroll by reconciling payroll deductions to recordkeeper submissions and deposits; investigates and resolves variances with Payroll, HRIS, and the recordkeeper to ensure timely, accurate deposits and compliant corrections.
• Oversees vendor and broker relationships, evaluates performance against service expectations, and drives issue resolution and continuous improvement.
• Identifies opportunities to reduce cost and improve efficiency through vendor governance, process improvements, and operational controls aligned to Total Rewards strategy.

• Supports M&A and organizational changes by participating in…