Director, Client Services
Listed on 2026-02-06
-
HR/Recruitment
Talent Manager, HR Manager, Employee Relations -
Management
Talent Manager, HR Manager, Employee Relations
The Director, Client Services will oversee a dynamic team of HR Partners (HRPs) supporting multiple clients at the university. This individual will co‑define the talent strategy for their client groups and enable their HR Partners to act as effective thought partners and key advisors to units on organizational and workforce strategies. This role will work across the HR function to ensure the team of HR Partners is equipped with current data, analytics, policy and industry knowledge to effectively serve their clients.
The Director, Client Services will apply leading HR practices and deep domain knowledge to ensure their team is equipped with tools and strategic guidance needed to transform business strategies and goals into talent solutions that improve the employee experience and achieve business goals. This role will help enable USC’s mission and vision while championing USC’s culture and values.
Bachelor's degree in business administration, organizational design and development, psychology, human resources, industrial relations, or another related field.
Ten or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
Four or more years of experience leading teams in a management or leadership role.
Strong knowledge of a broad range of HR functions including total rewards (including compensation, recruitment, employee and labor relations), talent management (including performance management, learning and development), continuous process improvement, change management, training, community and belonging strategies, workforce planning, and organizational development.
Ability to consult with business/organizational units about strategically managing talent including workforce planning, talent assessments and performance management.
Experience guiding a team with demonstrated values and leadership skills.
Demonstrated relationship building skills to work effectively with individuals at all levels of an organization.
Strong presentation, communication, teaming capabilities and demonstrated high level writing ability.
Demonstrated planning and organizational skills, effective time management abilities and a growth mindset.
Demonstrated knowledge of labor and employment laws and compliance.
Knowledge of current federal and state labor and benefits laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPAA, OSHA, Pension Protection Act, Title 7, USERRA.
Familiarity with state laws such as CFRA, DFEH, IWC, PDA, Paid Family Leave, SDI, Unemployment, and Wage Orders.
Ability to exercise discretion with confidential information.
Strong oral and written communication skills with the ability to tailor delivery to various audiences.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Advanced degree in business administration, organizational design and development, psychology, human resources, industrial relations or related field.
Twelve or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
Experience in higher education and/or serving in a consultative role directly advising business leaders.
Six or more years of experience leading teams in a management or leadership role.
Knowledge of industry trends and leading practices in HR client service methodologies including serving as a data‑driven problem solver, influencing at all levels, and serving as a trusted coach and independent voice.
Proven experience creating business and action plans transforming the HR Partner role from a tactical to strategic HR service provider.
Ability to interface with all levels of the organization, influence decision makers and set and manage expectations.
Developed client‑relationship management skills, along with demonstrated experience in developing consultative relationships with leaders.
Ability to successfully work in a consensus decision‑making environment.
Developed team‑based management style with the…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).