Sales Coordinator - Conrad Los Angeles

Overview

Job Description for Sales Coordinator — Conrad Los Angeles, part of The Grand LA project.

Location:

Conrad Los Angeles, 100 S. Grand Avenue, Los Angeles, 90012.

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles. As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Jose Andres Food Group.

In this role as the Sales Coordinator, you will provide the director and managers of sales with administrative and clerical support including word processing, emailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

The ideal candidate will have a minimum of two (2) years of experience in guest contact areas of the hospitality industry. Hotel experience preferred. One year of previous experience as administrative assistant is required, though experience in the related field is preferred. A high school diploma or equivalent is required; a 4-year college degree is preferred. Able to operate office machines and proficient in Microsoft applications is required.

• Ability to handle multiple customer and operational demands with a high degree of professionalism, often with time-sensitive deadlines.
• Ability to use time management skills to complete tasks timely and meet required deadlines.
• Interpersonal skills to provide overall guest satisfaction for internal and external guests.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Skilled with the use of multi-line telephones and voice mail.
• Proficiency in computer systems:
  Word, Excel, PowerPoint, and other systems such as Outlook and related programs.
• Office machine experience: fax, photocopiers with sorting and stapling ability.
• Knowledge of alphabetical filing systems.
• Excellent communication skills including reading, writing, and speaking English to fully comprehend guest requests, memos, proposals, and general correspondence.
• Responsible for initiating the preparation of proposals and/or contracts, using Word and Excel. Examples include revenue calculation sheets, correspondence, internal forms, schedule of events, histories.
• Copying and distribution of internal/external letters, forms, bookings, contracts, resumes, schedules and mail.
• Answer telephone and assist internal and external guests with requests. Email correspondence directed by managers as needed.
• Provide back-up assistance to Lead Coordinator; assist with Meeting Broker, Cvent, Simpleview, Starcite and other lead sources.
• Assist Site Experience Coordinator with VIP Room Reservations, amenity requests, transportation requests, dining reservations, spa reservations, recreation reservations, and industry courtesy rates as requested by managers.
• Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Prepare and process purchase orders and check requests.

Hilton, founded in 1919, is a leader in the hospitality industry. We look for candidates who demonstrate our values and key attributes:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leaders in our industry and communities
• Teamwork – team players in everything we do
• Ownership – owners of actions and decisions
• Now – sense of urgency and discipline
• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton? Hilton is the leading global hospitality company with brands across markets. We emphasize innovation, quality, and guest experiences, uniting teams to create remarkable hospitality worldwide.

• Hourly rate: $28 – $30, based on applicable and specialized experience and location.
• Access to daily pay options
• Medical insurance coverage for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with 15% discount
• Debt-free education – broad access to educational credentials
• Career growth and development
• Recognition and rewards programs

Additional notes:
Benefits may vary by property terms and applicable laws and collective bargaining agreements where applicable. We will consider all qualified applicants, including those with criminal histories, in compliance with state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring.