Housekeeping Administrative Assistant

Overview

Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Company Description Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

At Fairmont Century Plaza, our commitment to luxurious, efficient service extends behind the scenes with our dedicated Housekeeping team. As a Housekeeping Administrative Assistant, you will play a key role in ensuring the seamless execution of operations, supporting our Housekeeping team in providing guests with pristine, comfortable, and unforgettable accommodations.

• Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
• Provide professional, friendly, and efficient support for all administrative tasks within the Housekeeping department.
• Coordinate with the Housekeeping team to track room status, maintain records, and update shift reports to ensure operational efficiency.
• Assist in ordering, inventory control, and distribution of housekeeping supplies to maintain a well-stocked department.
• Manage schedules, maintain time and attendance records, and coordinate training sessions for Housekeeping staff.
• Address guest inquiries and coordinate timely responses to ensure guest satisfaction with housekeeping services.
• Communicate with other departments, such as Engineering and Front Office, to support smooth inter-departmental collaboration.
• Uphold department policies, procedures, and service standards.
• Follow all safety policies to maintain a safe and orderly work environment.
• Other duties as assigned.

• Gross Hourly Rate: $32.00 USD
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have a strong focus on guest service, satisfaction, and exceeding expectations.
• Strong interpersonal and problem solving abilities.
• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)
• 2+ years of experience as an Administrative Assistant or equivalent
• 1+ years of Hospitality experience preferred;
  Housekeeping experience an asset
• University/College degree in Hospitality, Administration or Communication preferred, High school diploma or equivalent training certification required
• Computer literate in Microsoft Office, Windows XP, e-mail/Internet applications required.
• Knowledge of Watson labor Management System, Knowledge of Time Management System, Opera, Rex and Hotsos an asset
• Two way communication and proven advanced writing skills
• Ability to multi task and handle assignments in a fast paced work environment
• Ability to work independently and cohesively as part of a team
• Thoroughly organized and motivated individual, a self-starter, highly responsible and reliable
• Spanish speaking preferred, but not required.
• Must be able to work flexible shifts including AM, PM, Weekends, and Holidays.

Your Team And Working Environment
What was true in 1966 remains true to this day:
The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western…