Director of Front Office - Conrad Los Angeles

Overview

Be part of the newest luxury hotel in downtown LA, Conrad Los Angeles. As part of the highly anticipated billion-dollar project, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in the most exciting state-of-the-art development in DTLA, this 28-story hotel has over 300 rooms, a spa, a 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets, including a signature restaurant, outdoor restaurant, lobby bar, and in-room dining. All in partnership with Jose Andres' award-winning restaurant group, Jose Andres Food Group .

Conrad Los Angeles, 100 S. Grand Avenue, Los Angeles 90012

Director of Front Office - Conrad Los Angeles (HOT0CB3X)

• Direct and administer all Front Office operations to deliver outstanding guest service.
• Manage all Front Office operations including guest service and registration, room inventory and availability, service standards, product quality, cost control, budgeting and forecasting, marketing initiatives, systems management, department management, policy and procedure enforcement, and meeting participation and facilitation.
• Motivate all front office personnel, including hiring, supervision, training, objective communication for the day, scheduling, and performance monitoring to ensure service and productivity standards are met.
• Oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue; compile and prepare financial reports.
• Communicate with guests and team members to provide clear direction; organize and participate in meetings to disseminate information.
• Implement and monitor corporate marketing programs (HHonors, Bounce back, Senior
  
  HHonors, etc.).
• Foster team spirit and monitor team performance, including supervision, scheduling, counseling, evaluations, and recognition.
• Monitor service and satisfaction trends, address issues, and implement improvements; ensure compliance with company standards.
• Lead up-selling initiatives to promote hotel services and facilities to maximize occupancy and revenue.
• Ensure team members are current on hotel products, services, policies, events, pricing, and local area knowledge.
• Complete audit procedures as needed; recruit, interview and train team members.
• Use creative management to solve problems and ensure Hilton standards for consistent guest relations; manage desk during stressful periods and emergencies.
• Greet customers promptly with a friendly, sincere welcome and maintain a positive, clear communication style with guests and team members.

We look for demonstration of Hilton’s Vision, Mission, and Values, including these core values:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – leading in our industry and communities.
• Teamwork – being team players in everything we do.
• Ownership – owning our actions and decisions.
• Now – operating with urgency and discipline.

Key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning luxury hotels to mid-priced brands. Hilton focuses on providing exceptional guest experiences, with a culture that supports team members and a vision to fill the earth with the light and warmth of hospitality.

Hilton offers a comprehensive benefits package including:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: access to educational credentials
• Career growth and development
• Recognition and rewards programs

* Available benefits may vary by property terms and applicable collective bargaining agreements.

The annual salary range for this role is $100,000 - $120,000 and is based on applicable and specialized experience and location.

We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

EOE/AA/Disabled/Veterans

Full-time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office