Front Office Manager Hotel Erwin, Venice CA

Overview

Hotel Erwin in Venice Beach, CA is seeking a Front Office Manager who brings operational excellence and genuine hospitality to every shift. This role focuses on creating memorable guest experiences, leading dynamic teams, and elevating service standards.

• Manage and lead the front desk/night audit operations to ensure optimal service and hospitality for guests.
• Lead, train, and motivate a Front Desk team to deliver exceptional service daily.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Prepare department schedules in accordance with labor standards, forecasted occupancy, and business needs.
• Review and approve department payroll.
• Be knowledgeable and helpful about the local area, the hotel, and hotel services.
• Be an enthusiastic, helpful, and positive member of the team; maintain professional conduct.
• Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
• Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
• Participate in recruitment for the department by attracting, hiring, retaining, and motivating employees.
• Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, and communicate openly; discipline and terminate as appropriate.
• Maintain open lines of communication with each department and respond to new ideas and developmental feedback.
• Be available to help other departments in emergency situations; adhere to company policies and the associate handbook.
• Properly handle and account for keys; perform other assignments as directed by the General Manager.
• Lead the Health and Safety Committee and ensure awareness of emergency procedures and security concerns; promote an accident prevention program.
• Be available to cover vacation days and time-off requests; identify and record special billing instructions.

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
• Strong leadership with a hands-on, service-first approach.
• Self-motivated and able to manage time effectively.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems;
  Opera Cloud experience is a plus.
• A passion for hospitality and team development; opportunities for growth within our portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every day.

• High School diploma / secondary qualification or equivalent.
• Experience with Opera Cloud is a plus.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate communication.
• Good verbal and written communication skills.
• Basic computational and computer skills.
• Extensive knowledge of the hotel, its services, facilities, and the city’s attractions.
• Most tasks are indoors with controlled temperature; stand and move for extended periods as needed.
• Ability to lift up to 15 lbs occasionally; occasional bending, kneeling, and reaching.
• Visual acuity, depth perception, and ability to operate computer equipment.
• Ability to work a flexible schedule including nights, weekends, and holidays.

• Passionate about people and service; strong communication with guests and employees.
• Reading and writing skills for paperwork and information updates; basic math for handling cash.
• Problem-solving, motivation, and training abilities are often used.

• Annual Salary based on experience: $71,000 - $85,000
• Health, vision, and dental insurance
• 401(k) and life insurance
• Cell phone allowance; paid time off, sick leave, and paid holidays
• Same-day pay available; employee assistance program
• Career growth opportunities and manager training program
• Discounted room rates across the portfolio; third-party perks and employee discounts
• Flexible spending accounts and parental leave
• Referral program and access to our Talent team for career growth