Business Travel Sales Manager

Overview

Overview: The Business Travel Sales Manager is responsible for the solicitation of past and new business to ensure all Transient (Corporate & Consortia) revenue, room night and average daily rate goals are achieved or exceeded.

• Manage accounts from all Corporate & Consortia feeder markets in Los Angeles & appropriate systems
• Identify, qualify, solicit, negotiate and contract local and national accounts
• Submit qualifiers and complete bid process during RFP season
• Work closely and strategize with Global Sales Team to guarantee participation in the correct preferred hotel programs
• Complete detailed rate loading sheets and test rates in system to ensure audits are passed and rates are loaded correctly in the system
• Plan site inspections, client entertaining and sales trips as required
• Create and implement quarterly sales action plan
• Meet and exceed quarterly individual sales goals and annual hotel goals
• Solicit potential clients for future business on an ongoing basis using Agency
  360
• Attend hotel and industry related events/functions, road shows and trade shows
• Entertain potential and existing clientele daily, weekly, monthly to develop and maintain relationships
• Participation in annual marketing plan process
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Perform other duties as requested by management

At least 2 years of progressive Business or Leisure Travel hotel sales experience; or a 4 year college degree and at least 2 years of related experience; or a 2 year college degree and 4 or more years of related experience.

Experience In Luxury Hotel Direct Sales Required

Opera property management systems experience preferred.

• At least 2 years of progressive Business or Leisure Travel hotel sales experience; or a 4 year college degree and at least 2 years of related experience; or a 2 year college degree and 4 or more years of related experience.
• Experience in luxury hotel direct sales required
• Opera property management systems experience preferred
• Must be skilled in Windows, Company approved spreadsheets and word processing
• Long hours sometimes required
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information