Front Office Supervisor

Description

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Desk Supervisor
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Hilton Garden Inn offers business and leisure guests upscale and affordable accommodation with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you’ll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.

• Believe that every guest interaction is an opportunity to create a memorable experience.
• Have a passion for hospitality and take ownership of delivering exceptional service.
• Understand that the details make all the difference, and every touchpoint matters.
• Thrive in a fast-paced environment where teamwork and adaptability are key.
• Love being part of a story—creating connections with guests and leading a team to do the same.

• Leading and motivating a team to deliver outstanding guest service.
• Handling guest inquiries, concerns, and service recovery with professionalism and empathy.
• Training and mentoring front desk associates to uphold the highest standards.
• Overseeing daily front desk operations, ensuring seamless check-ins and check-outs.
• Working collaboratively with all hotel departments to enhance the guest experience.

• Have a natural ability to connect with people and a passion for guest satisfaction.
• Present yourself with professionalism, confidence, and a welcoming demeanor.
• Possess strong leadership and team-building skills.
• Communicate effectively, both verbally and in writing.
• Have solid organizational and problem-solving abilities.
• Can manage multiple tasks efficiently, even under pressure.
• Are adaptable and open to evolving procedures and challenges.

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.