Catering Operations Manager

Special Instructions to Applicants

Priority consideration will be given to active UCLA employees or UCLA preferential rehires. External applicants may be considered if the applicant pool is not sufficient.

UCLA Catering provides catering services at the Luskin Conference Center, Housing & Hospitality meeting and event spaces, and locations around the greater UCLA campus. The department produces over 15,000 events a year. Available services range in size and scope from the UCLA Coffee Service to large-scale, VIP gala events. UCLA Catering is a no-tipping environment.

The Catering Operations Manager is responsible for providing team leadership of all aspects of setting, servicing, and customer service for all events and deliveries for both the LCC Banquets and off premise catering operations. Major responsibilities include the supervision and scheduling of career and casual staff, in the preparation and service of up to 40 events per day, coordination of equipment management and assistance with the management of inventory and cost control of department resources.

The focus is on operational management of events that occur in our conference center, on campus and/or off site locations and all deliveries. The Catering Operations Manager serves as Manager on Duty for the catering operation in the Director of Catering's absence.

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. The UC Benefit package and the UC Total Compensation Estimator can be used to understand benefits that start on day one and to calculate the total compensation value with benefits.

• 2+ years Management experience in a high-volume catering operation (Required)
• Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities (Required)
• Experience maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
• Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software (Required)
• Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required)
• Working knowledge of safety and sanitation rules and procedures for food service facilities (Required)
• Math skills sufficient to properly adhere to production and customer payment transactions (Required)
• Ability to accurately assemble material and equipment inventories and monitor usage of supplies and equipment to control costs (Required)
• Skill in budget preparation, analysis, and controlling costs (Required)
• Working knowledge of University and departmental policies and procedures related to employee recruitment, training, performance evaluations, disciplinary procedures, and time reporting (Preferred)

• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California Department of Motor Vehicles. (Required)
• TIPS California…