Door Greeter; On-Call

Door Greeter (On-Call)

Join to apply for the Door Greeter (On-Call) role at Four Seasons Hotels and Resorts.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

A sun‑filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills.

Soak up the sun at our resort‑style pool, savour award‑winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

What Makes Us Unique

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side—a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together.

Known for turning ambitious ideas into defining moments, its long‑standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection—the city’s original address for feeling at home in your own LA.

What We Expect

• Maintain a professional appearance and open front entrance doors to welcome guests in and out as needed.
• Greet guests by name and create memorable moments when possible.
• Engage with new and returning guests making them feel as they are in their home away from home.
• Anticipate guests’ needs and respond quickly & professionally to all guest requests.
• Provide information on hotel amenities and facilities.
• Maintain and demonstrate knowledge of the surrounding areas to give directions as needed.
• Communicate with GSM & AGSM to ensure proper preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment, assuring all main entrance area is nice and tidy.
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, patrons and our guests.
• Report any necessary attentions and/or touch ups needed.
• Accountable for being a highly visible individual in the lobby that well represents the Four Seasons Los Angeles.
• Ensuring coverage in the lobby meeting and greeting guests.
• Ensure exterior front drive is kept maintained, coordinating with engineering on polishing and maintenance needs.
• Ensure safety & security practices are maintained within the front drive.
• Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquiries as required ensuring guest issues are resolved within 24 hours.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, taking opportunities to create extraordinary experiences whenever possible.
• Communicate with team members to ensure the highest level of personalized service.
• Needed in lobby/front drive main entrance doors to show constant appearance.
• Perform other duties as assigned by GSM / AGSM / Door attendant or management level staff.

Ideal Candidate Will Have

• 1 year of guest or customer service experience (preferably in a hotel/hospitality environment).
• High School diploma, GED or equivalent.
• Previous experience in a luxury setting preferred.

We Offer

• Hourly: $24.98
• Investment in your Wellbeing.
• Complimentary Meal.
• Free on‑site parking.
• Growth & Development opportunities.

Schedule

• Flexible shifts.
• AM/PMs.
• 1 weekend day preferred.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is the Law' Information poster please visit (Use the "Apply for this Job" box below)./

Not applicable

Part‑time

Customer Service

Travel arrangements and hospitality