Hospitality Ambassador

Overview

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Our office is centrally located in Playa Vista
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The Guest Service Ambassador/Hospitality Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and c-suite team.

• Provide high-level internal and external customer support.
• Restock office, kitchen, and pantry supplies.
• Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
• Set-up all conference rooms for new/continuing meetings.
• Ability to move & lift conference furniture up to 50 lbs.
• Ensure all trash is cleared at regular intervals of time.
• Maintain and report all maintenance related reports.
• Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
• Coordinate and arrange basic office equipment repairs and maintenance.
• Carry out instructions for security, fire, health and safety guidelines.
• Provide first-line support for basic office technology.
• General administrative support.
• Interface with vendors (catering, AV, etc.) to provide seamless customer support.
• Respond to inquiries and anticipates customer needs.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Kitchen Areas – Maintain a clean, functional & organized look, ensure the sink is clutter free and the dishwashers are being effectively utilized.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires
• Other duties as assigned.

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / housekeeping / porter or houseman within a hospitality or corporate environment.