VIP Manager

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Grow with us.

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco‑conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service.

We are inspired by a simple idea: those who travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

• Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
• Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s stay.
• Communicate vital guest information to applicable operational departments.
• Coordinate pre‑arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival.
• Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience.
• Review guest comments, guest satisfaction results and other data to identify areas for improvement; oversee management of guest feedback and post‑stay communication, responding to and handling guest opportunities and challenges.
• Customize opportunities and experiences for guests above and beyond operational standards.

• Minimum of 2 years of similar work experience in hotel operations and guest service.
• Excellent verbal and written communication skills.
• Flexible and willing to meet the demands of a 24‑hour operation.
• Prior experience in a quality luxury hotel brand.

As a mission‑driven company, our purpose is our true north, guiding the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Annual Pay: $78,000–$80,000

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Other | Industries:
Hospitality

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.