Hotel Housekeeper, USC Hotel

Minimum Education:

Less than high school

Minimum Experience:

2 years, Combined education/experience as substitute for minimum experience.  Minimum Field of Expertise:
Some knowledge of housekeeping trade. Knowledge of all cleaning standards and methods, materials, and equipment. Knowledge of and compliance with the operation of all mechanical cleaning equipment. Proven customer service experience. Ability to speak and write in English. Ability to lift a minimum of 30 lbs.  In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

** USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the
**** for specific employment screen implications for the position for which you are applying.
**** We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at , or by email uiries will be treated as confidential to the extent permitted by law.**                                                  $9925/htmld
** USC Auxiliary Services**, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike.

Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the
** USC Hotel
** offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.
*
* The Opportunity:

** At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors. This begins with you! As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the
* best USC experience*.
** The Accountabilities:
*** Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program.
* Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.
* Shampoo carpets, strip and wax floors throughout the hotel.
* Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor.
* Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner. Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner.
* Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment.
* Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed.
* Operate washers and dryers according to recommended…