Director of Patient Business Services

Description

Take on a senior leadership role within a world-class academic health system and help shape the future of hospital billing and revenue operations. As the Director of Patient Business Services, you will lead systemwide billing, collections, and accounts receivable functions that support accurate reimbursement, regulatory compliance, and strong financial performance. This role partners closely with executive leadership and cross‑functional teams to drive operational excellence, adopt technology and automation, and strengthen revenue cycle integrity across UCLA Health.

In this role, you will:

• Lead and direct hospital billing, collections, payment posting, extended business office, and account resolution functions across the enterprise

• Develop and implement revenue cycle strategies, policies, performance standards, and staffing models to improve cash collections, reduce AR days, and lower cost to collect

• Drive large‑scale initiatives focused on automation, technology adoption, workflow optimization, and process redesign

• Oversee daily operations to ensure timely, accurate, and compliant claim submission and reimbursement across all payer types

• Establish dashboards, analytics, and reporting to monitor performance trends and inform executive leadership

• Ensure compliance with federal and state regulations, including CMS, HIPAA, and payer‑specific billing requirements

• Partner with compliance, audit, and revenue integrity teams to implement internal controls and corrective action plans

• Recruit, develop, and mentor managers, supervisors, analysts, and staff while fostering a culture of accountability, inclusion, and continuous improvement

• Collaborate with clinical, finance, IT, coding, managed care, and business office leaders to resolve operational issues and advance organizational revenue goals

Salary Range

$144,400 - $341,800 annually

Qualifications

We're looking for a strategic, experienced revenue cycle leader with:

• Bachelor's degree in business, healthcare administration, or a related field, or an equivalent combination of education and experience

• Minimum of 10+ years of related revenue cycle, healthcare financial, or operational experience

• Minimum of 5+ years in a senior leadership role overseeing hospital billing and collections operations

• Minimum of 3+ years leading projects involving automation or technology implementation within a revenue cycle environment

• Deep knowledge of hospital billing operations, payer guidelines, reimbursement methodologies, and government payer requirements, including Medicare and Medicaid

• Strong expertise with electronic health record systems, preferably Epic, including billing and reporting modules

• Demonstrated ability to lead high‑performing teams and manage change in complex healthcare environments

• Advanced project management, analytical, and communication skills with the ability to partner across clinical, financial, and operational teams

Preferred:

• Master's degree in health administration, public health, business, or a related discipline

• Professional certification such as AAHAM, HFMA, ACHE, Lean Six Sigma, PMP, or AAPC‑related credentials

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.